Warranty Policy
Warranty exceptions and exclusions:
1. Any damage to jewelry caused by neglect, abuse or natural wear and tear. Damage, such as being hit or knocked, is easily detectable under magnification. For example, if a item wears out due to neglect or natural wear and tear, the warranty is considered void.
2. Any jewelry that has been repaired by another jeweler. We cannot be held responsible for merchandise that has been worked on by another jeweler.
If you need to return merchandise due to defects, please contact us here. Once received, we will carefully examine the defected merchandise and determine if the above criteria is met. Once approved, we will ship out your replacement item at no additional charge within 10 business days.
AO Jewelry reserves the right to reject any returns that do not comply with the conditions stated above.